Frequently asked questions

It converts mbox mailboxes, the format used by Gmail Takeout, Thunderbird, Apple Mail and many others, into a single Outlook PST file you can open or import in Microsoft Outlook. New to the formats? Read MBOX vs PST.

No. You upload from your browser on any operating system, and the conversion runs on our servers.

MoveMyInbox is operated by Corals. Read more about us.

Use Google Takeout, select only “Mail”, and download the archive. Unzip it and upload the .mbox file inside. See the Gmail guide, or read how to move Gmail to Outlook.

In your Thunderbird profile folder, under Mail or ImapMail. Each folder is an extension-less file (like “Inbox”) next to a .msf index. You can upload the whole folder; we skip the indexes. See the Thunderbird guide.

Select mailboxes, then choose Mailbox → Export Mailbox. Each export is a folder such as “Inbox.mbox”. Drop those folders in as they are. See the Apple Mail guide.

Not directly. Unzip the archive first and upload the mbox files inside. This keeps the upload smaller and lets us show you an accurate price.

Folders (or Gmail labels), senders and recipients, dates, HTML and plain-text bodies, attachments, inline images, read and flag status, importance and full headers. See features.

“One folder per mbox file” for Thunderbird and Apple Mail, “Gmail labels” for Google Takeout, and “Everything in Inbox” if you just want one flat archive.

Each conversion can be up to the size of our largest plan (currently up to 50 GB). For more, contact us. See also Outlook PST size limits explained.

Uploading is usually the slowest part. The conversion itself typically takes a few minutes per gigabyte. The job page shows live progress and the time left.

They are never dropped. They are added to the PST with the original message attached as an .eml file, and counted as warnings in your summary.

Yes, once the upload has finished. The conversion runs on our servers, and you can come back to your dashboard later.

The PST is a standard Unicode PST that opens in Outlook 2010 and later for Windows, including Microsoft 365, and can be imported into Outlook for Mac.

Microsoft is still rolling out PST support in the new Outlook. Recent versions can open PST files; if yours can't, switch to classic Outlook to import it. See the import guide.

Yes. Import the PST into your mailbox in Outlook (File → Open & Export → Import/Export) and Outlook uploads the messages to the server. Large imports can take a while to sync.

A one-time price based on the total size of your upload. See pricing and use the calculator.

Yes, if we can't convert your mailbox. See the refund policy.

A Stripe receipt is emailed after payment and listed under Payments in your account. If you need company details added, contact us.

No. Conversion is fully automated, and our support tools only show metadata such as file names, sizes and counts, never message content.

Uploads as soon as your PST is ready (unfinished uploads within 3 days), PST files 7 days after they are ready, or immediately when you delete the conversion. See security.