Refund Policy

MoveMyInbox, operated by Corals, charges a one-time price per conversion, based on the total size of the files you upload. You always see the price before you pay. This policy explains when we give your money back. It forms part of our Terms of Service.

When you get a full refund

• The conversion fails and we can’t fix it. If a paid conversion ends with an error, we look into it and may retry it for you. If we can’t produce a PST, we refund the full amount, and you don’t need to ask.
• The PST is unusable because of our error. If the PST won’t open in a supported version of Outlook, or is missing a significant part of the mail you uploaded because of a fault in our Service, tell us within 14 days of the conversion finishing. We will try to fix it with a new conversion; if we can’t, we refund you in full.
• You were charged twice for the same conversion, or charged for a conversion that never started.

When we don’t refund

• Once the PST has been downloaded and works as described, the conversion is complete and is not refundable, except where the law requires otherwise.
• Problems caused by the uploaded files themselves, for example an incomplete export, the wrong file, or messages that were never downloaded from the server before export. Our guides help you avoid these, and we’re happy to help you get it right.
• Expired downloads. PST files are deleted automatically at the end of the retention period (7 days by default) and cannot be recovered or refunded after that. Please download your file in time.

Your legal rights

This policy does not affect any rights you have under consumer protection law. If you are a consumer in the EU or UK, you agree when paying that the conversion starts immediately. Because the service is then fully performed, the 14-day right of withdrawal no longer applies once the conversion is complete.

How to request a refund

1. Find the conversion ID. It’s in the address of the conversion page (/app/job/?id=…) and on your payment history.
2. Email support@movemyinbox.com from the address on your account, or use our contact form. Include the conversion ID and a short description of the problem.
3. We reply within 2 business days.

How refunds are paid

Refunds go back to the original payment method through Stripe. They usually appear on your statement within 5–10 business days, depending on your bank. The refund status is shown in your payment history.

Contact

Questions about this policy: support@movemyinbox.com.